Have a question or need help with Where Is It? Email us at support@xtramo.com. We aim to respond within 7 business days.
General Support
Having trouble with the app? We can help with:
- App not loading or crashing
- Items or locations not saving
- Barcode scanner not working
- Photos not uploading
- Language or display issues
Include your device model and OS version when emailing us.
Account & Sharing
Need help with your account or family sharing?
- Can't log in or register
- Forgot password
- Invite or remove a family member
- Account suspension or deletion
Include the email address associated with your account.
Contact Support
If the email button above didn't open, use this form (submits via your mail app):
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